got this error every night, and then pc hang. Don't know how to fix
I have the same problem since 31.10.2016 with Win7 64 bit. PC completely froze had to do a hard reset. http://i.imgur.com/yN6KB19.png And now it happened again. http://i.imgur.com/0I4PSE2.png
The same issue on my laptop:
Log Name: Application
Source: Avira Antivirus
Date: 11/7/2016 12:54:26 PM
Event ID: 4118
Task Category: Warning
Level: Error
Keywords: Classic
User: SYSTEM
Computer:
Description:
EXCEPTION calling function IThread(ProtocolSrvConThread)::run() for the file unknown [ACCESS_VIOLATION Exception!! EIP = 0x71c71561] Please inform Avira and submit the appropriate file!
It seems that the exception occurs during the update (Antivirus update) process:
11/7/2016,12:54:03 [INFO] Update process started!
11/7/2016,12:54:26 [ERROR] Loading of component 'aecore.dll' failed (error code: -857735160)!
11/7/2016,12:54:26 [ERROR] [EXCEPTION] IThread(ProtocolSrvConThread)::run():
ACCESS_VIOLATION at address 0x71C71561
11/7/2016,13:11:32 [INFO] ---------------------------------------------------------
Lucky you. For me it's daily.
Avira says, they are familiar with the problem. A solution should be available in November.
@Marc Briele any source on this, how do you know this? Because if they don't fix this this month I will stop using Avira and I use Avira for decades.
@Max
I have this problem for three weeks now. I am in constant touch with German Avira support for one week. They told me the problem is caused by the real time scanner. There are crashes due to too high processor load, while Antivirus is updating files and scanning the computer simultaneously.
My PC froze twice to three times a day. Together with Avira support, we tried to collect relevant dump-data on this problem. However, Windows even crashed while uploading these data to Avira servers.
On Thursday last week, I was told to remove Antivirus from my PC to avoid more crahes until the problem is fixed. This is expected to be end of November. Since removing Antivirus, I have running Malwarebytes and Windows Defender. No more crashes occured up to now.
On Friday, I got last information from Avira, saying there should be a hotfix this Monday, Nov. 14. I will wait until Tuesday, before reinstalling Antivirus again.
Good luck for you,
Marc
PS: Wir können im anderen Thread zu diesem Thema auch auf Deutsch schreiben ;)
Update: Hotfix is not available yet. But it should be rolled out this week.
According to Avira German support, problem is caused by the real time scan process. There should be a hotfix this Monday, Nov. 14. Wait and see...
German Avira support told me to remove Antivirus from my system to avoid daily crashes.
Still waiting for a solution. Currently, there is no hotfix available.
Wished i had checked this forum a week ago, was going crazy trying to find out what was causing my system to freeze and then i uninstalled avira and my problem went stopped. What sucks though is i've paid for avira and i can't use it at this time, also i didn't always get an event viewer error when my system did freeze which was odd.
I have Antivirus removed from my system for one week. No more crashes since then. But still waiting for a hotfix to run Antivirus again...
I did exactly the samething you did i renewed my license and then this started happening, pretty annoying but this is the first time i've ever had a problem with avira
I think, this started after switching from Avira Launcher to Avira Connect. Since then, I have many frustrating problems with this software :(
They must have done something... After returning from a trip on 14 Nov., the update downloaded and installed. Since then, no crashes but the updates still overtax my system - meaning that I cannot do anything (system blocks - for up to 10 minutes) until the message that the download was "successful" appears. Trying to stop the auto-download in the scheduler STILL has no effect so that I can't stop the 'real time scanner' during the download/install process. Com'on AVIRA, this problem (along with the extremly high resource usage) has been documented for years!
And the following update did not work. Again the "store_exception" error message on the blue screen! Seems the new goodies (better said "cra*") with that "AVIRA Connect" has added another level of system overload and did not load in the latest reboot (NO umbrella and cannot find it in the task manager. Another newbie is shown in the start which was/should have been uninstalled during one of my uninstall/new-install episodes a few months ago is my OLD AVIRA Internet Security Suite from 2015!
OK, I've got a compatibility clash, but what to do about it?
Avira Antivirus Pro Updater
Complete product update
Creation time: Mittwoch, 23. November 2016 01:15:46
Operating system:
Windows 10 Pro () [10.0.10586] 64 bit
Product information:
Product version: 15.0.23.58
Updater: C:\Program Files (x86)\Avira\Antivirus\update.exe 15.0.23.58
Update resource: C:\Program Files (x86)\Avira\Antivirus\updaterc.dll 15.0.23.48
Library: C:\Program Files (x86)\Avira\Antivirus\update.dll 15.0.23.58
GUI: C:\Program Files (x86)\Avira\Antivirus\updgui.dll 15.0.23.58
Temp Directory: C:\ProgramData\Avira\Antivirus\TEMP\UPDATE\
Backup folder: C:\ProgramData\Avira\Antivirus\BACKUP\
Installation Directory: C:\Program Files (x86)\Avira\Antivirus\
Updater folder: C:\Program Files (x86)\Avira\Antivirus\
AppData folder: C:\ProgramData\Avira\Antivirus\
Connection settings:
- Connection type: Web server
- Transfer type: Existing connection
- Proxy settings: No proxy
01:15:46 [UPD] [INFO] Get product file
01:15:47 [UPD] [INFO] Update server: 'http://premium.avira-update.com/update';
01:15:47 [UPD] [INFO] Update File: '/idx/antivirus-15.0.23.58-win-en-us.info.lz'
01:15:47 [UPD] [INFO] Update File: '/idx/xvdf_sigver-7.12.136.220_8.12.136.220.info.lz'
01:15:47 [UPD] [INFO] Update File: '/idx/ave2_sigver-win32-int-8.3.42.64.info.lz'
01:15:47 [UPD] [INFO] Update File: '/idx/repair_sigver-win32-int-1.0.22.36.info.lz'
01:15:47 [UPD] [INFO] Update File: '/idx/webcat_sigver-common-int-2016_9.0.1122.1041.info.lz'
01:15:47 [UPD] [INFO] Update File: '/idx/localdecider_sigver-win32-int-13.0.1.0.info.lz'
01:15:47 [UPD] [INFO] Update File: '/idx/weblocaldecider_sigver-win32-int-15.0.15.28.info.lz'
01:15:47 [UPD] [INFO] Update File: '/idx/scanner13_sigver-win32-int-13.0.0.38.info.lz'
01:15:48 [UPD] [INFO] Download control files (attempt 1 of 3)
01:15:48 [UPD] [INFO] Checking whether newer files are available.
01:15:48 [UPD] [INFO] Select update server 'http://premium.avira-update.com/update';.
01:15:48 [UPD] [INFO] Downloading of 'http://premium.avira-update.com/update/idx/master.idx'; to 'C:\ProgramData\Avira\Antivirus\TEMP\UPDATE\idx\master.idx'.
01:15:48 [UPD] [INFO] Downloading of 'http://premium.avira-update.com/update/idx/antivirus-15.0.23.58-win-en-us.info.lz'; to 'C:\ProgramData\Avira\Antivirus\TEMP\UPDATE\idx\antivirus-15.0.23.58-win-en-us.info.lz'.
01:15:48 [UPD] [INFO] Downloading of 'http://premium.avira-update.com/update/idx/xvdf_sigver-7.12.136.220_8.12.136.220.info.lz'; to 'C:\ProgramData\Avira\Antivirus\TEMP\UPDATE\idx\xvdf_sigver-7.12.136.220_8.12.136.220.info.lz'.
01:15:48 [UPD] [INFO] Downloading of 'http://premium.avira-update.com/update/idx/ave2_sigver-win32-int-8.3.42.64.info.lz'; to 'C:\ProgramData\Avira\Antivirus\TEMP\UPDATE\idx\ave2_sigver-win32-int-8.3.42.64.info.lz'.
01:15:48 [UPD] [INFO] Downloading of 'http://premium.avira-update.com/update/idx/repair_sigver-win32-int-1.0.22.36.info.lz'; to 'C:\ProgramData\Avira\Antivirus\TEMP\UPDATE\idx\repair_sigver-win32-int-1.0.22.36.info.lz'.
01:15:48 [UPD] [INFO] Downloading of 'http://premium.avira-update.com/update/idx/webcat_sigver-common-int-2016_9.0.1122.1041.info.lz'; to 'C:\ProgramData\Avira\Antivirus\TEMP\UPDATE\idx\webcat_sigver-common-int-2016_9.0.1122.1041.info.lz'.
01:15:48 [UPD] [INFO] Downloading of 'http://premium.avira-update.com/update/idx/localdecider_sigver-win32-int-13.0.1.0.info.lz'; to 'C:\ProgramData\Avira\Antivirus\TEMP\UPDATE\idx\localdecider_sigver-win32-int-13.0.1.0.info.lz'.
01:15:48 [UPD] [INFO] Downloading of 'http://premium.avira-update.com/update/idx/weblocaldecider_sigver-win32-int-15.0.15.28.info.lz'; to 'C:\ProgramData\Avira\Antivirus\TEMP\UPDATE\idx\weblocaldecider_sigver-win32-int-15.0.15.28.info.lz'.
01:15:48 [UPD] [INFO] Downloading of 'http://premium.avira-update.com/update/idx/scanner13_sigver-win32-int-13.0.0.38.info.lz'; to 'C:\ProgramData\Avira\Antivirus\TEMP\UPDATE\idx\scanner13_sigver-win32-int-13.0.0.38.info.lz'.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/avconfig64.cpl's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/xp/avgntflt.cat's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/vista64/avgntflt.cat's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win8/avgntflt.cat's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/xp/avgntflt.inf's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/xp64/avgntflt.inf's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/vista64/avgntflt.inf's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win8/avgntflt.inf's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/xp/avgntflt.sys's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/xp64/avgntflt.sys's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/vista64/avgntflt.sys's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win8/avgntflt.sys's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/xp/avipbb.cat's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/vista64/avipbb.cat's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win8/avipbb.cat's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/xp/avipbb.inf's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/xp64/avipbb.inf's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/vista64/avipbb.inf's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win8/avipbb.inf's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/xp/avipbb.sys's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/xp64/avipbb.sys's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/vista64/avipbb.sys's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win8/avipbb.sys's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/xp/avkmgr.cat's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/vista64/avkmgr.cat's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win8/avkmgr.cat's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/xp/avkmgr.inf's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/xp64/avkmgr.inf's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/vista64/avkmgr.inf's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win8/avkmgr.inf's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/xp/avkmgr.sys's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/xp64/avkmgr.sys's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/vista64/avkmgr.sys's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win8/avkmgr.sys's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win7/avnetflt.cat's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win764/avnetflt.cat's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win8/avnetflt.cat's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win7/avnetflt.inf's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win764/avnetflt.inf's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win8/avnetflt.inf's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win7/avnetflt.sys's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win764/avnetflt.sys's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win8/avnetflt.sys's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win8/WdfCoInstaller01011.dll's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/drvinstall32.exe's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win7/avusbflt.inf's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win764/avusbflt.inf's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win8/avusbflt.inf's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win7/avusbflt.sys's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win764/avusbflt.sys's operating system doesn't match the current one. File ignored.
01:15:49 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win8/avusbflt.sys's operating system doesn't match the current one. File ignored.
01:15:50 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/xp/avshadow.exe's operating system doesn't match the current one. File ignored.
01:15:51 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/imp64b.exe's operating system doesn't match the current one. File ignored.
01:15:51 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/shlext.dll's operating system doesn't match the current one. File ignored.
01:15:51 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/ssmdrv.inf's operating system doesn't match the current one. File ignored.
01:15:51 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/xp/avgntflt.sys's operating system doesn't match the current one. File ignored.
01:15:51 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/xp64/avgntflt.sys's operating system doesn't match the current one. File ignored.
01:15:51 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/vista64/avgntflt.sys's operating system doesn't match the current one. File ignored.
01:15:51 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win8/avgntflt.sys's operating system doesn't match the current one. File ignored.
01:15:51 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/xp/avipbb.sys's operating system doesn't match the current one. File ignored.
01:15:51 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/xp64/avipbb.sys's operating system doesn't match the current one. File ignored.
01:15:51 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/vista64/avipbb.sys's operating system doesn't match the current one. File ignored.
01:15:51 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win8/avipbb.sys's operating system doesn't match the current one. File ignored.
01:15:51 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/xp/avkmgr.sys's operating system doesn't match the current one. File ignored.
01:15:51 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/xp64/avkmgr.sys's operating system doesn't match the current one. File ignored.
01:15:51 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/vista64/avkmgr.sys's operating system doesn't match the current one. File ignored.
01:15:51 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win8/avkmgr.sys's operating system doesn't match the current one. File ignored.
01:15:52 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win7/avnetflt.sys's operating system doesn't match the current one. File ignored.
01:15:52 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win764/avnetflt.sys's operating system doesn't match the current one. File ignored.
01:15:52 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win8/avnetflt.sys's operating system doesn't match the current one. File ignored.
01:15:52 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win7/avusbflt.sys's operating system doesn't match the current one. File ignored.
01:15:52 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win764/avusbflt.sys's operating system doesn't match the current one. File ignored.
01:15:52 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/win8/avusbflt.sys's operating system doesn't match the current one. File ignored.
01:15:52 [UPDLIB] [INFO] File antivirus/15.0.23.58/win/en-us/ssmdrv.sys's operating system doesn't match the current one. File ignored.
01:15:52 [UPDLIB] [INFO] C:\Program Files (x86)\Avira\Antivirus\aevdf.dat 8.12.136.184 < 8.12.136.220
01:15:54 [UPDLIB] [INFO] C:\Program Files (x86)\Avira\Antivirus\xbv00090.vdf 8.12.133.244 < 8.12.136.204
01:15:54 [UPDLIB] [INFO] C:\Program Files (x86)\Avira\Antivirus\xbv00091.vdf 8.12.133.244 < 8.12.136.220
01:15:54 [UPD] [INFO] Compare local files with status of update server.
01:15:54 [UPD] [INFO] Product-info file: Executing mandatory product update initiated by Avira.
01:15:54 [UPD] [INFO] Checking module SELFUPDATE:
01:15:54 [UPD] [INFO] Checking module MAIN:
01:15:54 [UPD] [INFO] File'antivirus/15.0.23.58/win/en-us/addr_file.html' is already installed and is not being updated.
01:15:54 [UPD] [INFO] The IGNORE flag is set for the file 'antivirus/15.0.23.58/win/en-us/en-us/eula.txt'. The file will therefore not be taken into account.
01:15:54 [UPD] [INFO] The IGNORE flag is set for the file 'antivirus/15.0.23.58/win/en-us/filelist.ini'. The file will therefore not be taken into account.
01:15:54 [UPD] [INFO] File'antivirus/15.0.23.58/win/en-us/en-us/folder.avp' is already installed and is not being updated.
01:15:54 [UPD] [INFO] File'antivirus/15.0.23.58/win/en-us/en-us/produpd.avj' is already installed and is not being updated.
01:15:54 [UPD] [INFO] File'antivirus/15.0.23.58/win/en-us/en-us/quicksysscan.avp' is already installed and is not being updated.
01:15:54 [UPD] [INFO] File'antivirus/15.0.23.58/win/en-us/en-us/scanjob.avj' is already installed and is not being updated.
01:15:54 [UPD] [INFO] The IGNORE flag is set for the file 'antivirus/15.0.23.58/win/en-us/en-us/setup.inf'. The file will therefore not be taken into account.
01:15:54 [UPD] [INFO] File'antivirus/15.0.23.58/win/en-us/en-us/startupd.avj' is already installed and is not being updated.
01:15:54 [UPD] [INFO] File'antivirus/15.0.23.58/win/en-us/en-us/57/updjob.avj' is already installed and is not being updated.
01:15:54 [UPD] [INFO] File'antivirus/15.0.23.58/win/en-us/en-us/150/updjob.avj' is already installed and is not being updated.
01:15:54 [UPD] [INFO] File'antivirus/15.0.23.58/win/en-us/en-us/210/updjob.avj' is already installed and is not being updated.
01:15:54 [UPD] [INFO] File'antivirus/15.0.23.58/win/en-us/en-us/208/updjob.avj' is already installed and is not being updated.
01:15:54 [UPD] [INFO] Checking module DRV:
01:15:54 [UPD] [INFO] Checking module VDF:
01:15:54 [UPD] [INFO] Checking module AVE2:
01:15:54 [UPD] [INFO] Checking module REPAIR:
01:15:54 [UPD] [INFO] Checking module WEBCAT:
01:15:54 [UPD] [INFO] Checking module LOCALDECIDER:
01:15:54 [UPD] [INFO] Checking module WEBLOCALDECIDER:
01:15:54 [UPD] [INFO] Checking module SCANNER:
01:15:54 [UPD] [INFO] The program is running as an unrestricted full version.
01:15:54 [UPD] [INFO] 'C:\ProgramData\Avira\Antivirus\BACKUP\' requires 9582 bytes of free disk space.
01:15:54 [UPD] [INFO] 'C:\ProgramData\Avira\Antivirus\TEMP\UPDATE\' requires 445454 bytes of free disk space.
01:15:54 [UPD] [INFO] 'C:\Program Files (x86)\Avira\Antivirus\' requires 113006 bytes of free disk space.
01:15:54 [UPD] [INFO] Disk space OK.
01:15:54 [UPD] [INFO] Drive: C:\, free capacity: 85643272192 bytes.
01:15:54 [UPD] [INFO] Recycle installed files
01:15:54 [UPD] [INFO] Recycled 0 of 32
01:15:54 [UPD] [INFO] New files are being downloaded...
01:26:33 [UPD] [INFO] Starting engine validation.
01:31:33 [UPD] [ERROR] Cannot start the engine validation process: 258
01:31:54 [UPD] [ERROR] The engine/VDF set could not be validated.
Summary:
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3 Files downloaded
0 Files installed
Mittwoch, 23. November 2016 01:31:54
The update failed! Error: 258
@StefanR Do you still have this problem? According to German Avira support, the problem should be fixed with update23. But on my PC, Avira still freezes Windows when installing updates...
@Marc Briele: Can you try to uninstall Avira and then install in again. You know, not updating, a complete reinstall.
Would be very interesting if this Minor Release 23 works. Then all of us could try it. Thanks.
I uninstalled Avira Antivirus several times and reinstalled it via update23 as I was told by Avira support. Avira Connect was still running on my system, as I was told not to uninstall that.
My computer still crashes while Avira is running. Support says this should not happen. I'm very frustrated....
