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How do I add and manage Avira subscriptions in my “Avira Connect” account?

This article describes how to add and manage Avira subscriptions via the “Avira Connect” account.

This procedure applies to any of the following scenarios:

  • You have used a free Avira product and you have now bought a license.
  • You are (re)installing an Avira product.
  • You want to add a new subscription to your account.
  • You want to manually update the expiration date of your product based on your new purchase.

  1. Log in to Avira Connect.
  2. Click in the left menu area the button Subscriptions.
  3. Manage your active subscriptions, Install Avira products, verify your payment history or add a new subscription to your account.



  • Affected products
  • Avira Antivirus Pro
  • Avira Antivirus Pro
  • Avira Prime (max. 5 devices)
  • Avira Prime (unlimited devices)
  • Avira Internet Security Suite
  • Avira Optimization Suite
  • Avira Total Security Suite


I have bought a new license, as the old is about to expire tomorrow. However, due to my paypal is linked to another email address, the confirmation went to that mailbox. I am unable to add the new subscription to the existing Avira Connect account on the Subscriptions page, because I get the error: "The activation code is already used." (However I have not installed it to any computer yet.)
Could you please help me?
I would not like to start using a new account if I have already set up one.
On the other hand, when I arranged the purchase, I was logged in to my Avira Connect Account, so I really do not understand, why Avira has not used my original email address to send the confirmation.
Who can help?
I contacted the customer support of the merchant (cleverbridge) but they wrote, I should find the solution here.

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