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How do I download and install an Avira product?

This article refers to the installation of an Avira Product on your Computer or Laptop. If you would like to install Avira Antivirus on a mobile device such as a smartphone or a tablet please read the article:
How do I install Avira Antivirus for Android?

I. Download the installation file

In order to install the desired Avira software, you must first download the corresponding Avira installation file to your computer. Click on the required Avira product and note where your installation file will be saved.

II. Install the product
  1. Start the Avira installation by double-clicking on the downloaded installation file. If you are asked by the User Account Control for the installation permission, confirm with Yes.

  2. Avira scans your device for incompatible software. Please uninstall any detected incompatible software before continuing with the Avira installation.

  3. Select the option "Express (Recommended)" installation.

  4. Accept the End User License Agreement and click Next.

  5. To activate your purchased product, enter the activation code and click Next.

    You will find the activation code in the email you specified during the purchase process. If you do not find the email right away, please check your spam or junk folder. grey-line


  6. After the successful installation, a reboot of your computer is required


  • Affected products
  • Avira Free Antivirus
  • Avira Antivirus Pro
  • Avira Optimization Suite
  • Avira Total Security Suite
  • Avira System Speedup
  • Avira Internet Security Suite


Please tell me your experience with the Avira website step by step and I will check this for you. What do you like to see improved?

On our website www.avira.com you can Log In to your customer account in the top right corner of the page to see your ordered products.
Avira offer's all products on the following page for download and installation with your license code:

I'm running Window XP. I was informed by the install that service pact 3 was needed. I found a way to install it. Now I'm not getting any further than step 4 (noted above). It is saying it needs an SSL connection over the internet. I'm using the machine right now to enter this comment with an on an "https://..."; website. And "fact.exe" was finally found:
"C:\Documents and Settings\Gregory D. MELLOTT\Local Settings\Temp\RarSFX0\fact.exe"
and given an exception through the Windows fire wall. I'm sorry to say, I haven;t found a solution yet.
I had Kaspersky "Pure" installed on this machine up until just recently. Uninstalled it, and rebooted.
For what it's worth, now when I open Firefox, I note there is an extra webpage
tab opening first. (One for downloading and installing Kaspersky, strangely enough.)
Wondering if they left a scrap of trouble behind for you folks to fight.

RE: Avira Internet Security Suite files for download- locating:
Hope this helps some frustrated folks in downloading the correct FILES for Avira Internet Security Suite. I just went from 1 user for 2 yrs of Antivirus Pro to 3 users for 3yr of Internet Security Suite so had to set up 2 machines. It took one call to customer service, to learn that - yes there is some missing info. on the website.
Facts: the 2015 Internet Security Suite is a 2 .exe FILE product- 1. Antivirus Pro 2. Speedup. Found under the SUPPORT TAB , on the avira.com homepage. IT IS NOT the one file "avira_internet _security_suite_en.exe"- though that's the file you may be lead to download via the STORE tab (avira.com) . Don't download this. It's not dangerous, it's just not the correct file. My customer service person said the website folks haven't cleaned up the site yet. This is the error as it exists 2/28/15.

I need help real bad!! I purchased Avira Internet Security Suite for $100.99.
The download was ok, but the installation hangs where it is trying to finish up.
I never received an email and there is no email in junk or any other weird folder.
I rebooted the computer since the installation wasn't completing.
Now the Avira product that is running is the Free version. This obviously is wrong.

How can I get the correct product installed?
How can I get a purchase verification for the product?

Will someone please help me out!

I cant install my Avira which I bought today
Because the Email changed to ***@gmail.com
Bevor it was ***@gmail.com
I wanted it to change but the code no was wrong which you have
me given.
My today Ref No 87170505 v. February the 9th 2016
My name ****
you can call me today under *** in German Language please.
Under the old email address is was also secured with Avira, is it possible that you can transfer it from Windows 7 to W 10?

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