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How do I send a suspicious file to Avira?

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There are two methods of sending a suspicious file, a possible false positive or a heuristic (HEUR) virus warning to Avira Virus Lab. The suspicious file can be send either directly from the Avira Antivirus product or by using the Avira Website.

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I. Send suspicious file from Avira Antivirus

When receiving a detection warning by your Antivirus, move the suspicious file to the Antivirus Quarantine.

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Note:
We recommend to update the Antivirus before submitting the suspicious file. This way you avoid sending a false positive or malware, which is already included in the newest detection list. grey-line



The suspicious file has to be send out directly from the Antivirus Quarantine.

  1. Click the Avira Icon in the taskbar to open Avira.
  2. Click Antivirus to open the user interface.
  3. Once the user interface is displayed, click Quarantine in the left menu panel.
  4. Select the concerning file and click the Envelope-Icon in the upper menu.

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  5. Fill in the displayed upload form and click OK.

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The suspicious file has been sent to Avira. Once the Avira Virus Lab analyses the file, you will receive the results by email.

II. Send suspicious file via Avira Website

If you detect a suspicious file or False Positive (not Malware) and want to send it to Avira Virus Lab via Avira website please proceed as follows.

  1. Go to the provided Avira website.
  2. Select “Submit suspicious files” and fill in the contact details.
  3. Add the file via drag and drop in the corresponding field.

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    Note:
    Make sure you submit the detected suspicious file itself and NOT a screenshot of it, or a word document with the name of the file.

    Please do not submit spam emails to our analysis system. Spam is advertisement which does not contain any malicious content. grey-line


  4. Click Submit.

Once the Avira Virus Lab analysis the file, you will receive the results by email.

For more information about detected malware that has been moved to quarantine, please refer to this knowledgebase article.

  • Affected products
  • Avira Free Antivirus
  • Avira Antivirus Pro
  • Avira Internet Security Suite
  • Avira Family Protection Suite
  • Avira Ultimate Protection Suite

Comments

I just started using Avira Free Antivirus for Windows and it immediately detected a trojan horse pattern in an executable that I use constantly. I feel fairly certain this is a false positive. I tried to upload the file in question using the Avira program, that operation failed. I then tried to submit the file over the website, which has now been "processing request" for an hour! The amount of time I've spent on this questionable "detection" today is about 3 hours. I'm afraid I will have to find another way to protect my computer if this type of behavior on the part of the program and the website continue.

Avira always put many files to the quarantine, despite of the setting is "interactive". Doesnt ask anything just put the files to quarantine.
TR/Crypt.XPACK.Gen Date discovered Oct 8, 2015 said the homepage, but the avira put many old files away by this reason, like the Farcry language pack. That file was born about 2002. Couldnt be infected. Most of virus scanner found it safe. Why cant avira ask before do anything when I set the interactive mode?!?!

http://malc0de.com/database/ вся база , https://www.virustotal.com/ru/file/b32753162fa9fba8771e302675ec5739aa3925f19ae0871dec32e9d27933082d/analysis/ (список базы вирусов обновляется в режиме реального времени) первый вирус не опознан, хотя это и есть вирус троян, + список баз с вирусами http://www.spy-soft.net/gde-skachat-virusy/

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