You can send a suspicious file, a possible false positive or a heuristic (HEUR) virus warning to Avira Virus Lab for investigation. The suspicious file can be send using the Avira Website.
Send suspicious file via Avira Website
If you detect a suspicious file or False Positive (not Malware) and want to send it to Avira Virus Lab via Avira website please proceed as follows.
- Go to the provided Avira website.
- Select “Submit suspicious files” and fill in the contact details.
- Add the file via drag and drop in the corresponding field.
Make sure you submit the detected suspicious file itself and NOT a screenshot of it, or a word document with the name of the file.
Please do not submit spam emails to our analysis system. Spam is advertisement which does not contain any malicious content.
- Click Submit.
Once the Avira Virus Lab analysis the file, you will receive the results by email.
For more information about detected malware that has been moved to quarantine, please refer to this knowledgebase article.