In some cases it may happen that important services like the Microsoft Base Filtering Engine are not working correctly or even do not exist. That could be one reason, why Email and Browser Protection are deactivated. In some cases this may happen after the migration to version 2014.
The instructions below will help you to add or repair the missing services so that Email and Browser Protection are working correctly again.
These instructions are valid for computers running with Windows 7, Windows 8 and Windows 8.1.
Don't use this instructions under Windows XP or Windows Vista. If you are using Windows XP or Windows Vista and you have problems with your Email and Browser Protection, please read this article in our knowledge base.
There will be two automatic restarts of your computer.
If you are using a utility program to clean potentially unwanted files (like CCleaner), the script may not work correctly. Therefore, please deactivate the corresponding option(s) which delete temporary files.
The provided file makes it easy to add or repair the missing services. Please follow the instructions below:
- Click on this link and save the file on your Desktop
- Go to your Desktop
- Click with the right mouse button on this downloaded file
- Select Extract to bfe-fw-fix or Extract All (depending on the software) in the open menu
- In the upcoming window, enter the password avira and click OK
Now, a new folder called "bfe-fw-fix" has been created on your Desktop.
- Open the folder "bfe-fw-fix" on your Desktop
- Double-click on the file bfe-fw-fix.exe, which you find in this folder
- In case you get a User Account Control hint, confirm it with Yes
- Follow the instructions on the screen
There will be 2 automatic restarts. Confirm each prompt with OK