Tap into the knowledge of a worldwide network.
Last checked:

Windows Update reports incompatible Avira product with Spring Creators Update (Redstone 4)



When trying to install the Windows 10 Spring Creators Update (Redstone 4), you might receive a dialog which reports that an Avira product should be removed first, before continuing with the Windows update:



When pressing the "Uninstall and continue" button, the following dialog might appear as well:



Avira is fully compatible with Windows 10 operating system upgrade to Redstone 4.
To avoid getting messages like above, make sure to upgrade your Avira products to latest released product version, with drivers included, before attempting to install the Redstone 4 update.

 

Affected Product

Solution

Avira Antivirus Pro (inclusive version 15.0.34.16)

-> upgrade to the latest Antivirus Pro Version

Avira SAVAPI SDK (inclusive version 4.8)

-> upgrade to Savapi 4.9 (or higher)

grey-line
Note
If you have the latest Avira Antivirus build but "Windows Update 1803" continues to be prevented, it could be due to an older AntiVir installation file still stored on your hard disk.

First Search and delete old stored AntiVir or Avira installation files on your device.
For example in your Download Folder.

If this Error continuous search also in the complete system drive (C:) for "avipbb.sys".
Delete all found avipbb.sys files except the two files found in

C:\Windows\System32\drivers
C:\Program Files (x86)\Avira\Antivirus (64bit operating system)
C:\Program Files\Avira\Antivirus (32bit operating system)

After deletion, the Windows Update should run correctly.
grey-line

  • Affected products
  • Avira AntiVir Premium, Version 10
  • Avira Free Antivirus
  • Avira AntiVir Personal
  • Avira Antivirus Premium 2013
  • Avira Antivirus Pro
  • Avira Professional Security, Version 2012
  • Avira Internet Security
  • Avira Antivirus Premium, Version 2012
  • Avira Free Antivirus, Version 2012
  • Avira Premium Security Suite, Version 10

Comments

There are no comments for this article.
Why not leave the first reply?

Add new comment

Your report was successfully sent.
There was an error! Please, try again later!